Effective Date: May 16, 2026

Frost Roofing & Construction respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains what information we collect, how we use it, how we share it, how we protect it, and what choices you may have regarding your information.

This Privacy Policy applies to information collected through our website, online forms, phone calls, text messages, emails, advertising campaigns, payment platforms, social media pages, inspections, estimates, invoices, and other communication channels.

By using our website, submitting a form, requesting an inspection or estimate, contacting us, making a payment, or using our services, you agree to the practices described in this Privacy Policy.

We may collect personal information when you visit our website, submit a contact form, request an estimate, schedule an inspection, call or text us, email us, interact with our advertisements, make a payment, or communicate with us in another way.

The information we may collect includes:

• Name 
• Phone number 
• Email address 
• Property address or service location 
• City, county, or general service area 
• Details about your roofing, construction, remodeling, repair, storm damage, leak, inspection, or estimate request 
• Preferred contact method 
• Photos, videos, documents, or project details you choose to provide 
• Insurance claim-related information, if you voluntarily provide it 
• Communication history with our team 
• Appointment, inspection, estimate, invoice, payment, and project-related information 
• Payment-related information, such as invoice status, transaction confirmation, payment history, billing contact information, and limited payment details provided by third-party payment processors 
• Website usage information, such as pages visited, browser type, device type, approximate location, referral source, clicks, form interactions, and advertising interactions 

Frost Roofing & Construction does not intentionally collect or store full credit card numbers, debit card numbers, bank account numbers, or complete payment credentials through this website. Payment information is processed by third-party payment providers.

We may use the information we collect to:

• Respond to your questions or service requests 
• Contact you about your inquiry, inspection, estimate, project, payment, warranty, or related services 
• Schedule inspections, estimates, roofing services, repairs, remodeling, construction work, or storm damage evaluations 
• Prepare estimates, proposals, invoices, reports, project documents, or warranty-related records 
• Communicate with you by phone, text message, email, or other communication methods you provide 
• Provide storm damage support, roofing support, construction support, and project-related updates 
• Process payments, deposits, invoices, refunds, and transaction records 
• Coordinate with homeowners, property owners, real estate agents, property managers, insurance adjusters, subcontractors, suppliers, crews, vendors, or other parties involved in your project 
• Improve our website, advertising, customer service, business operations, and marketing performance 
• Track website performance, lead sources, advertising results, form submissions, call activity, and campaign effectiveness 
• Follow up on inquiries, estimates, inspections, or past projects 
• Protect against fraud, misuse, unauthorized access, security issues, or unlawful activity 
• Comply with legal, regulatory, insurance, tax, accounting, payment, and business obligations 

When you submit a form, request an estimate, schedule an inspection, call us, text us, email us, or otherwise provide your contact information, you consent to being contacted by Frost Roofing & Construction regarding your inquiry, inspection, estimate, project, storm damage concern, repair request, construction service, payment, warranty, or related communication.

We may contact you by phone, text message, email, or other communication methods you provide. Message and data rates may apply.

You may opt out of marketing communications at any time. However, we may still contact you regarding active projects, scheduled services, payment matters, warranty issues, customer service matters, legal matters, or other transaction-related communications.

Our website may use cookies, pixels, tracking tools, analytics tools, advertising tools, call tracking tools, form tracking tools, and similar technologies to help us understand how visitors use our website and how our advertising performs.

These tools may collect information such as:

• Pages visited 
• Links clicked 
• Forms started or submitted 
• Device type 
• Browser type 
• Approximate location 
• Referral source 
• Ad interactions 
• Website behavior 
• Call or form lead source 

We may use tools such as:

• GoDaddy website tools 
• Google Analytics 
• Google Search Console 
• Google Ads tracking 
• Meta/Facebook Pixel 
• Social media advertising tools 
• Call tracking tools 
• Form tracking tools 
• CRM or lead management tools 
• Other marketing, analytics, or website performance tools 

We use this information to improve our website, understand customer needs, measure advertising performance, track lead sources, and improve our services.

You may be able to adjust your browser settings to block or delete cookies. Some parts of the website may not work properly if cookies are disabled. If our website displays a cookie banner or tracking preference tool, you may use that tool to manage certain cookie or tracking preferences.

Frost Roofing & Construction may use third-party payment processors to collect deposits, invoice payments, final payments, or other project-related charges.

We may use payment platforms such as Square, Roofr, Stripe, or other approved third-party payment providers.

When you make a payment through a third-party payment service, your payment information may be collected and processed directly by that payment provider. This may include your name, billing information, payment method, transaction details, email address, phone number, and other information needed to complete the payment.

Frost Roofing & Construction does not intentionally store full credit card numbers, debit card numbers, bank account numbers, or complete payment credentials on this website. Payment information is handled through the third-party payment processor’s secure systems.

Your use of a third-party payment service may also be subject to that provider’s own terms, privacy notice, security practices, and payment processing policies.

If you pay through Square, your information may be processed according to Square’s own privacy practices. You can review Square’s privacy notices here:

Square Privacy Notice:
https://squareup.com/us/en/legal/general/privacy

Square Privacy Notice for Users Who Do Not Apply or Sign Up for a Square Account:
https://squareup.com/us/en/legal/general/privacy-no-account

We may receive limited payment-related information from the payment processor, such as payment status, transaction confirmation, invoice details, partial payment information, customer contact information, and records needed for accounting, project management, dispute resolution, refunds, tax, legal, or business purposes.

We do not knowingly sell personal information in the traditional sense of exchanging it for money.

However, some privacy laws may define “sale,” “sharing,” or “targeted advertising” more broadly than common usage. If our use of advertising, analytics, cookies, pixels, or similar tools is considered a sale, sharing, targeted advertising, or similar activity under applicable law, you may have the right to opt out where required by law.

We may share information when reasonably necessary to operate our business, provide services, complete your project, process payments, support marketing and website operations, or comply with legal obligations.

We may share information with:

• Employees, team members, or authorized representatives 
• Subcontractors, installers, crews, or project support personnel 
• Suppliers, vendors, manufacturers, or material providers 
• Insurance adjusters or claim-related parties, when applicable 
• Real estate agents, property managers, investors, or other project contacts, when applicable 
• Third-party payment processors, such as Square, Roofr, Stripe, or similar providers 
• Website, hosting, analytics, advertising, CRM, call tracking, form tracking, or technology providers 
• Legal, accounting, insurance, tax, or compliance professionals 
• Government agencies, courts, law enforcement, or other parties when required by law 
• Other parties with your permission or as needed to complete your requested service 

We expect third-party service providers to use your information only for the services they provide to us or as otherwise allowed by law.

Frost Roofing & Construction may collect photos or videos of roofs, property damage, repair areas, construction work, before-and-after results, inspections, completed projects, or jobsite conditions.

We may use these photos or videos for:

• Estimates 
• Inspections 
• Project documentation 
• Insurance claim support 
• Quality control 
• Internal records 
• Crew coordination 
• Customer communication 
• Marketing, advertising, website content, social media, or portfolio examples 

We will not intentionally publish personal identifying information, such as your full name, exact address, private documents, or sensitive personal details, in public marketing materials without appropriate permission.

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, or alteration.

However, no website, online form, email system, text message system, payment platform, or digital storage method can be guaranteed to be completely secure.

Please avoid sending highly sensitive information through website forms, text messages, or email unless necessary.

If a data security incident occurs, we will evaluate the situation and provide notices when required by applicable law.

We may retain your information for as long as reasonably necessary to:

• Respond to your inquiry 
• Provide services 
• Maintain project records 
• Maintain payment, invoice, tax, accounting, or business records 
• Support warranties or future service needs 
• Resolve disputes 
• Protect our legal rights 
• Comply with legal, regulatory, insurance, or business requirements 
• Improve our operations, website, marketing, and customer service 

When information is no longer needed, we may delete, archive, or securely dispose of it according to our business practices and legal obligations.

If you are a Texas resident, you may have certain privacy rights under the Texas Data Privacy and Security Act or other applicable privacy laws, depending on how the law applies to our business and the information involved.

Depending on whether the law applies, Texas residents may have rights that include:

• The right to know whether personal data is being processed 
• The right to access certain personal data 
• The right to correct inaccurate personal data 
• The right to request deletion of certain personal data 
• The right to obtain a copy of certain personal data 
• The right to opt out of certain processing, including targeted advertising, sale of personal data, or certain profiling activities 

Frost Roofing & Construction does not knowingly sell personal information in the traditional sense of exchanging it for money.

However, if our use of advertising, analytics, cookies, pixels, or similar tools is considered a sale, sharing, targeted advertising, or similar activity under applicable law, you may have the right to opt out where required by law.

To submit a privacy request, contact us at:

Email: brad@frostroofing.net

Phone: 713-489-6752

We may need to verify your identity before completing certain privacy requests.

Our website and services are intended for homeowners, property owners, business owners, real estate professionals, property managers, and other adults.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

Our website may contain links to third-party websites, platforms, social media pages, maps, payment processors, review sites, scheduling tools, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We encourage you to review the privacy policies of any third-party websites or services you use, including payment platforms such as Square, Roofr, Stripe, or similar providers.

For Square payments, please review Square’s privacy notices here:

Square Privacy Notice:
https://squareup.com/us/en/legal/general/privacy

Square Privacy Notice for Users Who Do Not Apply or Sign Up for a Square Account:
https://squareup.com/us/en/legal/general/privacy-no-account

Some browsers may send “Do Not Track” signals. Our website may not respond to all Do Not Track signals.

You can manage certain tracking preferences through your browser settings, cookie settings, or any cookie preference tools available on our website.

We may update this Privacy Policy from time to time to reflect changes in our business, website, tools, services, payment platforms, marketing practices, or legal requirements.

The updated version will be posted on this page with a new effective date.

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:

Frost Roofing & Construction
Phone: 713-489-6752
Email: brad@frostroofing.net
Website: www.frostroofing.net

Frost Roofing & Construction serves customers across Texas, including the DFW Metroplex, Austin and surrounding communities, San Antonio and surrounding communities, Houston, League City, Galveston, the Gulf Coast, and nearby areas.